Frequently Asked Questions

On this page, you will find answers to the most common questions our clients ask, to help you enjoy a smooth and fast user experience, and to provide the information you need in a clear and direct way.

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Is there a trial version of the software?

💡Yes, we offer a trial version of alameen ERP software, which can be used to explore its features and functions before making a purchase decision.

To obtain the trial version, please contact the nearest agent through the Technical Support page, where the agent will provide the necessary instructions to install and use the trial version during the free evaluation period.

Does the software work in a cloud environment?

💡Yes, alameen ERP is available as a full cloud version that can be run through the browser without needing to install the software on your device.

There is also a service for hosting only the database, so you can keep the software on user devices while storing data in a secure cloud environment.

Cloud services make it easier to access the software from different locations, while providing data protection and regular backups.

How many users are allowed in the software?

💡The number of users who can work on the software simultaneously depends on the number of licenses purchased.

As the number of users increases, it is recommended to check the performance of the database server and upgrade its specifications if needed, such as the processor and memory, to ensure smooth performance and reduce the possibility of slowness or delay.

What are the device requirements to run alameen ERP version 10?

💡Minimum device specifications:

• Processor: Intel Core i3, 9th generation or newer.

• Memory (RAM): At least 8 GB.

• Storage: SSD with 240 GB or more.

• Operating System: Windows 10.

Recommended specifications:

• Processor: Intel Core i5, 13th generation, H series, or equivalent.

• Memory (RAM): 16 GB.

• Storage: SSD.

• Operating System: Windows 11.

Note: Actual requirements may increase depending on the database size, number of users, volume of operations, and the nature of daily software usage.

How can the software be run on macOS?

💡You can use alameen ERP on macOS through the cloud version that works via the browser.

The cloud version also allows access to the software from various systems and devices, such as Linux, Android, and iPad.

What options are available for running alameen on mobile devices?

💡The cloud version of alameen ERP can be used on Android and iOS devices through the browser.

As for apps installed directly on mobile devices, they do not work independently; they require a copy of alameen software on a computer to work in sync with it.

For more details about the suitable solution, please consult your local agent or the Technical Support page.

How can I reach the software agents?

💡alameensoft Company has a network of authorized agents in many countries around the world, providing sales, installation, training, and technical support services.

You can find the nearest agent by visiting the Agents Page, which includes a list of authorized agents and their contact information.

What languages does the software support?

💡alameen ERP supports several languages to meet the needs of users in different countries, including:

• Arabic

• English

• Turkish

• French

• Chinese

• Russian

• Kurdish

You can choose the appropriate language according to the software settings and the version used.

What type of software license is available? Is it perpetual or subscription-based?

💡alameensoft Company offers different licensing options, including perpetual licenses or periodic subscriptions, depending on the selected service or package.

You can choose the most suitable option based on your business nature, needs, and budget.

Can the software be used remotely?

💡Yes, the software can be used remotely, but this requires configuring some network and connection settings according to the work environment.

The technical team or authorized agent can provide the necessary instructions to set up the connection to ensure security and proper performance.

What maintenance tools are available in the software?

💡alameen ERP includes maintenance tools that help maintain and improve system performance, in addition to a set of operations that can be performed periodically according to the work environment requirements.

How comprehensive is alameen as an ERP system?

💡alameen ERP is a fully integrated enterprise resource planning system, offering a wide range of tools and modules to help manage financial, commercial, and administrative operations within an interconnected work environment.

What database does alameen use? Can Oracle be used?

💡alameen ERP relies on Microsoft SQL Server 2016 or later.

The software does not support using Oracle as a replacement for the approved database.

What after-sales services are available?

💡After-sales services are available according to the approved terms and conditions, and may include technical support and services related to licensing and updates, depending on the type of contracted service.

For details about the available service, please contact the authorized agent.

Are there training courses for alameen software?

💡Yes, alameensoft Company provides training courses for alameen ERP users, to help them learn about the software's functions and benefit from its capabilities in carrying out their daily tasks.

You can contact the company or an authorized agent to learn about available courses and how to register.