Frequently Asked Questions

On this page, you will find answers to the most common questions asked by our clients, to help you enjoy a smooth and fast user experience and provide the information you need in a clear and direct manner.

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Is there a trial version of the software?

💡Yes, we provide a trial version of alameen ERP, which can be used to explore the features and functions of the software before making a purchase decision.

To obtain the trial version, please contact the nearest agent through the Technical Support page, where the agent will provide the necessary instructions to install and use the trial version during the free evaluation period.

Does the software work in a cloud environment?

💡Yes, alameen ERP is available in a full cloud version that can be run through the browser without the need to install the software on the device.

There is also a service to host only the database, so the software can remain on users' devices while storing data in a secure cloud environment.

Cloud services make it easier to access the software from different locations, while providing data protection and regular backups.

How many users are allowed in the software?

💡The number of users who can work on the software at the same time depends on the number of licenses purchased.

As the number of users increases, it is recommended to check the performance of the database server and upgrade its specifications if needed, such as the processor and memory, to ensure smooth performance and reduce the possibility of slowness or delay.

What are the device requirements to run alameen ERP version 10?

💡Minimum device specifications:

Processor: Intel Core i3, 9th generation or newer.
Memory (RAM): At least 8 GB.
Storage: SSD with 240 GB or more.
Operating System: Windows 10.

Note: These specifications may not be sufficient to run the software completely smoothly and without slowness, especially in cases of heavy workloads.

The recommended specifications are:

Processor: Intel Core i5, 13th generation, H series, or equivalent.
Memory (RAM): 16 GB.
Storage: SSD.
Operating System: Windows 11.

Note: Actual requirements may increase with database size, number of users, transaction volume, and daily usage patterns of the software.

How can the software be run on macOS?

💡alameen ERP can be used on macOS through the cloud version that works via the browser.

The cloud version also allows access to the software from various systems and devices, such as Linux, Android, and iPad.

What are the options for running alameen on mobile devices?

💡The cloud version of alameen ERP can be used on Android and iOS devices through the browser.

Applications installed directly on mobile devices do not work independently; they require a copy of alameen installed on a computer to operate in synchronization.

For more details on the suitable solution, please consult your local agent or the Technical Support page.

How can I reach the software agents?

💡alameensoft has a network of authorized agents in many countries around the world, providing sales, installation, training, and technical support services.

You can find the nearest agent by visiting the Agents Page, which includes a list of authorized agents and their contact information.

What languages does the software support?

💡alameen ERP supports several languages to meet the needs of users in different countries, including:

Arabic
English
Turkish
French
Chinese
Russian
Kurdish

You can select the appropriate language according to the software settings and the version used.

What type of license does the software have? Is it perpetual or subscription-based?

💡alameensoft offers different licensing options, including perpetual licenses or periodic subscriptions, depending on the selected service or package.

You can choose the most suitable option based on your business nature, needs, and budget.

Can the software be used remotely?

💡Yes, the software can be used remotely, which requires configuring some connection and network settings according to the working environment.

The technical team or authorized agent can provide the necessary guidance to set up the connection, ensuring security and appropriate performance.

What maintenance tools are available in the software?

💡alameen ERP includes maintenance tools that help maintain and improve system performance, in addition to a set of operations that can be performed periodically according to the work environment requirements.

How can I set up automatic backup in alameen ERP?

💡 alameen ERP allows you to create database backups and save them to a specified path, with the ability to schedule the backup process to run automatically.

To set up the backup:

Go to Tools - Options.
Select Backup.
Specify the folder where you want to save the backups, either on the device or on a server within the network. Note that the backup path must be exclusively on the device or server where SQL Server is installed.
From the Backup Scheduling section, create a scheduled task and set the times for automatic backups.
Save the settings.

You can also specify the number of temporary backups the software keeps, and set the alert duration when restoring an old backup.

How comprehensive is alameen as an ERP system?

💡alameen ERP is an integrated Enterprise Resource Planning system, providing a wide range of tools and systems to help manage financial, commercial, and administrative operations within an interconnected work environment.

Which database does alameen use? Can Oracle be used?

💡alameen ERP relies on Microsoft SQL Server 2016 or newer.

The software does not support using Oracle as an alternative to the supported database.

What should I do if alameen ERP cannot connect to the database?

💡 alameen may fail to connect to the database for several reasons, such as the database service stopping, an error in the connection settings, or the connection being blocked by the Windows firewall.

To determine the cause of the problem:

Check that the SQL Server service is running on the device where the database is located.
If the service is stopped, start it and then reopen alameen.
Verify the server name and database connection settings.
Make sure the Windows firewall is not blocking the connection, and review the SQL Server service exception settings if needed.

Note: It is not recommended to disable the Windows firewall permanently. If it is temporarily disabled for testing, it should be re-enabled afterwards.

If the problem persists after performing the above steps, it is recommended to contact technical support to check the connection and server settings.

What after-sales services are available?

💡After-sales services are available according to the approved terms and conditions and may include technical support and services related to licensing and updates, depending on the contracted service type.

For details about the available service, please contact the authorized agent.

Are there training courses for alameen?

💡Yes, alameensoft offers training courses for alameen ERP users to help them get acquainted with the software's features and make the most of its capabilities in their daily work.

You can contact the company or the authorized agent to find out about available courses and how to register.